The UK’s Gatwick Airport has finished a £73m project to extend its north terminal as part of its goal of handling 20 million passengers a year by 2020.

The new terminal will have a larger check-in and baggage reclaim capacity, and 18 new check-in desks, taking the total to 144, of which 70 are self-service.

Gatwick’s north terminal extension includes four new luggage reclaim belts, three for international flights and one for domestic.

Arrivals and departures will be from different levels, which will help improve passenger circulation and wayfinding.

Gatwick Airport chief executive Stewart Wingate said that the project was part of £1.2bn investment programme, which focuses on improving the overall passenger experience of the airport, from the moment the passengers arrive at the front door, check in and pass through security, to when they board their flight.

In the next phase, Gatwick Airport will invest £32m in upgrading its baggage system, which will replace the whole system in the main baggage hall, going from six to two sorters to make the system more reliable, efficient and flexible.

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