SITA has secured a contract to manage Garuda Indonesia’s network infrastructure and standardise its IT operations.
The new five-year deal aims to simplify Garuda’s IT network, while supporting its Quantum Leap transformation programme as Indonesia expects to handle 100 million passengers by 2015.
Garuda Indonesia business development and risk management strategy director Judi Rifajantoro said: "SITA is providing a one-stop shop that meets all our IT needs, including offering additional expertise and knowledge to help with our transformation programme.
"With SITA managing our IT infrastructure, we are reducing our costs, simplifying our IT solutions and future-proofing our network, which will position us well to take advantage of potential growth.
"We are now able to provide high-quality network solutions to all of our offices around the world."
Under the deal, Garuda will also enjoy end-to-end visibility of its network status and operational performance through a real-time dashboard, while SITA’s regional internet gateway service will provide better internet access at outstations.
SITA Asia-Pacific president Ilya Gutlin said: "SITA is providing a fully managed enterprise solution for remote sites, as well as town and airport offices around the world.
"Our new agreement strengthens our ongoing collaboration with Garuda Indonesia to support its transformation and modernisation efforts.
"It is also a perfect example of how SITA is helping to power growth, both for Garuda and also for the wider air transport industry in Indonesia."
As the first step in the project, SITA has helped Garuda to shift to a new reservation system by providing professional consulting services, deploying the necessary infrastructure for the new system and supporting the associated new business processes.
Image: Boeing 777 plane. Photo: courtesy of SITA.