Domodedovo Airport in Russia installs WorldTracer Kiosks

17 December 2013 (Last Updated December 17th, 2013 18:30)

Moscow Domodedovo Airport in Russia has installed self-service WorldTracer Kiosks provided by air transport IT and telecoms specialist SITA.

Moscow Domodedovo Airport in Russia has installed self-service WorldTracer Kiosks provided by air transport IT and telecoms specialist SITA.

The newly installed WorldTracer Kiosks will enable passengers to report delayed bags by scanning the bag receipt barcode instead of waiting for an agent.

The kiosks are integrated with WorldTracer, a mishandled baggage tracing system that matches found bags with lost bag reports.

"IATA's ambition is for airports and airlines to give passengers as much control over their journey as possible."

Domodedovo Airport director Igor Borisov said: "The system of self-registration of lost baggage is an important element of the programme for service development. Innovations like WorldTracer kiosks allow us not only to maintain the leading position, but also to ensure faster development of the airport".

The airport is the first to install these kiosks in Russia and the CIS.

SITA Russia and CIS vice-president Dmitry Krasnov said: "Domodedovo's implementation of more self-service technology is an important step in the airport's development to improve the passenger experience.

"IATA's ambition is for airports and airlines to give passengers as much control over their journey as possible and Domodedovo is at the forefront of these exciting developments."

According to SITA's industry-leading Baggage Report, the number of mishandled bags globally has dropped 44.5% over the past six years.

SITA offers aircraft asset management, aircraft communications, aircraft maintenance, airport services, border management solutions, communication and consulting services, desktop services, flight operations, logistics, passenger communications, and passenger and travel solutions.