Chile’s Santiago International Airport has decided to continue its Invisible Disabilities programme to fight discrimination against people with disabilities.
This programme was launched in collaboration with Descúbreme Foundation, Apoyo Autismo Chile Foundation and the company SOCATRI in 2018.
The aim of this initiative was to improve the airport’s facilities for those suffering from autism.
Under the Airport for All initiative, a distinctive lanyard or necklace is given to passengers with invisible disabilities at airport information offices for free.
This enables customer service assistants to identify those who require special support.
Assistants will then either guide them, read the information on the screens or signage, or clarify any doubts about airport processes.
For this purpose, the printing of a pictorial guide for better understanding of all the stages of the passenger journey, from arrival to boarding, has also been finalised.
The partners have organised training for staff to assist people with Alzheimer’s disease, autism, Asperger’s disease, partial visual or hearing impairment, speech difficulty and refractory paralysis.
A major part of this programme is focused on training and sensitising agents, allowing them to offer ample support to the mentioned passengers.
SOCATRI and Descúbreme Foundation are carrying out the training to encourage the full inclusion of people with cognitive disabilities.
Global operator VINCI Airports claimed that this service has been created for the first time in Latin America.
Santiago International Airport general manager Xavier Lortat-Jacob said: “Our commitment as concessionaire of Chile’s most important airport is not only to build, operate and attract new airlines, but also to listen and understand that all our passengers deserve maximum respect and advice and therefore to work to make the airport a more inclusive place for all.”