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May 30, 2022

Canada to work with airports and air carriers to address wait times

The government aims to offer efficient services for passengers to ensure smooth and safe travel.

The Government of Canada has announced that it is taking measures to cut down wait times for travellers at the country’s airports.

It has decided to work with airports, air carriers and other airport partners to find solutions for reducing delays in airports.

Through this collaboration, the government aims to offer efficient and safe travel for both inbound and outbound passengers as the industry rebounds from the pandemic.

In order to address delay issues, Transport Canada (TC) has convened government agencies and industry to form an outbound screening committee to work on reducing congestion at pre-board security screening and pre-clearance departure checkpoints.

Canadian Air Transport Security Authority (CATSA) is working with contractors to increase the count of screening officers at passenger screening checkpoints.

Canadian Airports also agreed to support CATSA in this initiative.

Additionally, CATSA is studying best practices at airports and examining where these processes can be applied to other airports to gain efficiencies.

The Canada Border Services Agency (CBSA) will work with Toronto Pearson International Airport to add 25 kiosks that will further improve processing times.

Public Health Agency of Canada (PHAC) is also working with CBSA and partners to streamline operations.

In a joint statement, the Canada Minister of Transport, Omar Alghabra, and Canada Minister of Public Safety, Marco Mendicino, said: “The Government of Canada recognises the impact that significant wait times at some Canadian airports are having on travellers. It is great news that more and more Canadians are choosing to travel.

“As travel volume surges, there are reports of delays in many aspects of travel: Canadian customs, US customs, airport security screening, luggage handling, airline services, taxis and limos, among many other areas.

“We are also witnessing similar phenomena at other airports around the world. Having said that, we are taking action to quickly address delays while continuing to maintain adequate security screening.”

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