Airways New Zealand has selected Frequentis to develop human performance measures for a new air traffic management (ATM) system.

Set to begin operations from 2020, the system will include new desks and displays for two operational buildings in Auckland and Christchurch.

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Airways New Zealand ATM programme manager Andrew Griffith said: “Frequentis will help Airways New Zealand to provide a framework for measuring human performance as the new ATM system and controller workstations are developed.

“Frequentis has considerable experience in the application of human performance by taking into account the user experience, working environment, and user acceptance.”

"By introducing a user-centric design process early in the design phase user acceptance is greatly increased."

Frequentis invests in usability research including participating in programmes such as Single European Sky ATM Research (SESAR).

The company uses its user centric design process to deliver its own safety-critical projects, supported by consultancy services.

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Frequentis Control Room consulting director Theodor Zeh said: “By introducing a user-centric design process early in the design phase user acceptance is greatly increased.

“Through the method of information flow analysis, the customer is given a new view of the processes in the control room and showed improvement potential. Frequentis is pleased to be assisting Airways New Zealand with this significant project.”