Helping passengers successfully make their way across the airport while reducing stress are two of the key objectives of modern innovation when it comes to airports. Now, a state-of-the-art luggage trolley is preparing to enter the market, hoping to guide, inform and entertain the passenger in heir native language as they make their way to their flight.

Chigoo cTrolley was unveiled at the Eco-Connect Europe 2017 conference in Berlin, Germany, hosted by Chinese telecommunications giant Huawei.

According to data from the International Air Transport Association (IATA), the volume of air passengers worldwide reached 3.7 billion in 2016. This brings many opportunities to airports and retailers, but it also increases the burden placed on public airport services. By launching the new trolley, Huawei hopes to ease congestion by helping passengers navigate large, unfamiliar airports quicker and easier, by having all their queries answered in one place.

Built in cooperation with intelligent public service solution provider Chigoo, the multitasking luggage carrier also hopes to help better capitalize on the airport grounds, seen as one of the busiest and most valuable public spaces in the world.

A personal airport guide for new visitors

The digital luggage trolley can be activated it with a simple swipe of their boarding pass across the device’s 13.3” HD touch-screen. It will then display the shortest path to the departure gate and provide the required boarding details, as well as pinpointing the various dining and shopping venues on offer in the departure lounge.

Mainly aimed at those travelling to unfamiliar locations, the multilingual trolley can also answer to real-time flight inquiries, provide boarding guides, travel updates and reminders, as well as entertainment and USB ports for mobile phone charging. So far, users can interact with the luggage carrier in six languages – Chinese, English, German, French, Japanese and Korean.

Tyler Jin, chief project officer at Chigoo says after two successful trials, they are planning to roll out the trolley at Chongqing, Shanghai and Shenzhen airports in China, as well as across Western Europe in the near future.

“It is perfect for those passengers who are not familiar with the airport and don’t want to download another app on their phone.”

Asked why passengers would opt for the cTrolley instead of getting flight updates on their smartphone, Qing Chen, director of transportation and logistics industry business development department of Huawei’s West Europe division, said: “It has a bigger screen than a smartphone and all of the applications are pre-installed so it is perfect for those passengers who are not familiar with the airport and don’t want to download another app on their phone.”

“In the future, as technology advances, the trolley’s battery will have an even longer lifespan,” he added. “Huawei welcomes this very innovative product and we would like to co-operate with other partners in the smart airport technologies field going forwards.”