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August 12, 2022

Schiphol to compensate passengers affected by airport disruptions

Schiphol approached Ombudsman MAX and Dutch Consumers’ Association to discuss various methods to accommodate such passengers.

Amsterdam Airport Schiphol (AMS) in the Netherlands has launched a new scheme for travellers who missed their flights due to long waiting time at security control.

The scheme concerns passengers who reached the airport on time between 23 April 2022 and 11 August 2022.

Schiphol also approached Ombudsman MAX and the Dutch Consumers’ Association to discuss various methods to accommodate such passengers.

The passengers who missed their fights during the specified period can submit a compensation request to the airport until 30 September.

They are also eligible to apply for compensation, even if they choose to rebook a flight or for a replacement flight or any other mode of transportation to travel to a destination.

Additionally, travellers can claim accommodation costs at or near Schiphol and the costs for non-cancellable accommodation or transport at their destination.

Schiphol CEO Dick Benschop said: “A lot of people have really been looking forward to their holidays abroad, especially after two years of Covid. We’re extremely sorry that some people have missed their flight due to the long security control queue.

“They’ve had to miss out on all or part of their holiday, and we really sympathise with them. The broadcast of MAX Vakantieman and the appeal made by the Consumers’ Association has underscored this sentiment.

“During these special times and circumstances, we must not let these people fall through the cracks.”

Earlier this month, AMS announced that it would continue the restriction on daily passenger traffic through September and October.

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