Denver International Airport (DIA) in the US has selected Silicon Valley startup LiveReach Media (LRM) for queue management services.
LRM developed the zero-cabling queue management system that is said to be the industry’s first such solution.
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The system was deployed at the airport in a span of a few weeks.
Without compromising performance, this technology needs minimal changes and can be placed into existing infrastructure.
This was a ‘critical’ requirement for the airport as it is renovating and improving its infrastructure currently.
LiveReach Media co-founder Abhi Jain said: “It’s a tremendous honour to be selected by DEN International as the airport has worked with previous queue management vendors before the pandemic.
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By GlobalData“Their selection of LiveReach Media is a validation of our vision to provide the industry’s most scalable, performant and comprehensive offering without overcharging or overcomplicating deployment for our airport partners.”
Furthermore, DEN has been working to enhance the passenger experience by providing real-time security information.
Passengers at the airport can obtain real-time wait time information through artificial intelligence (AI) and machine learning technology at its website.
LiveReach Media also worked with Philadelphia International Airport (PHL) and Houston Airport System.
In September last year, DEN improved its Lost and Found services with the goal to aid passengers to locate their lost belongings left at the airport.
The airport installed a new Lost and Found Software system supplied by Hallmark Aviation Services.
By enabling agents to capture the picture of a found item with any text on it, the system will recognise, identify and classify the item.
