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Passenger Self-Service from the Airport’s Perspective: Today and into the Future

Today, self-service is an everyday reality of air travel. Ranging from booking, to check-in, to baggage drop, to boarding, to border crossing, to baggage recovery, the trend is irrevocable and subject to significant growth.

This growth goes both for increased use of mature self-service options, such as for check-in, but also for new services such as self-service bag drop. Emerging technologies, like Near Field Communication (NFC), is also likely to play a role in further boosting passenger self-service.

This paper describes what airports need to understand about self-service trends, the changing role of airport operators, and what the future holds for passenger self-service. To learn more, download this free white paper.



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