Satisfi Labs has extended its partnership with St Louis Lambert International Airport (STL) in Missouri, US, to launch its AI-powered Knowledge Management platform for passengers.
The platform provides accurate information to visitors before they arrive and while they are at the airport, providing assistance on whether to take a flight or to pick-up or drop-off a traveller.
The AI-powered virtual assisting platform provides information that travellers would previously have had to seek out from different sources.
Visitors receive terminal-specific information from the virtual assistant, which can be accessed directly on the STL website.
The platform answers traveller support-related questions regarding the correct baggage claim carousel for their particular flight, flight status, airline locations, gate locations and rental car information.
It also answers enquiries about the airport experience, regarding discounts, directions and parking spots.
STL Properties Division manager Rob Salarano said: “As air travel carries its own set of challenges for many people, we want to make sure that we’re providing the easiest and most efficient process for our travellers as possible.
“The Satisfi Labs solution has allowed us to cater to our visitors with the level of service they deserve and gain a deeper understanding of their expectations and needs so we can improve and expand our offerings.”
Satisfi Labs maintains a strategic relationship with STL since 2017. The partnership extension enables the airport to provide metrics and insights about traveller needs.
Satisfi Labs CEO and co-founder Don White said: “By creating one reliable and deeply knowledgeable platform for official information about airport logistics, we’re cutting down on traveller misinformation and ensuring a seamless visitor experience.”