Self-service trial begins at Changi Airport with Jetstar Asia passengers

29 May 2014 (Last Updated May 29th, 2014 18:30)

The Changi Airport Group (CAG) is testing the implementation of self-service initiatives in the departure halls of Changi Airport in Singapore.

The Changi Airport Group (CAG) has started running a pilot programme of self-service initiatives at Changi Airport in Singapore.

CAG has teamed up with Jetstar Asia for the programme, which is expected to test the speed and flexibility of self-service.

Initial testing of self check-in, bag-tagging and bag drop services has already started and will continue to run for approximately three months.

The move is part of CAG’s Fast and Seamless Travel at Changi ([email protected]) programme, which is to be gradually introduced at Changi Airport.

"The adoption of self-service initiatives will help alleviate some of the pressure faced by the industry."

CAG airport management executive vice-president Tan Lye Teck said: "Against a backdrop of growing passenger traffic and the current manpower situation in Singapore, the adoption of self-service initiatives will help alleviate some of the pressure faced by the industry.

"The implementation of [email protected] is in line with a wider global push towards increasing automation at airports to improve productivity and efficiency, while providing passengers with greater flexibility and convenience."

Jetstar Asia CEO Barathan Pasupathi said: "Jetstar Asia will be the first airline in Singapore to be working with Changi Airport on a self check-in and bag-drop service for our savvy customers, who expect innovative solutions from Jetstar to make travel even easier and more accessible.

"The self-service will streamline our operations and increase productivity at the check-in counters, helping us to focus on costs and pass on the savings to our customers through low fares."

CAG has installed two self bag-drop units and four self check-in kiosks alongside the Jetstar check-in counters in Terminal 1 for the passengers to print their boarding pass and tag baggage after checking in.

Passengers can drop their baggage at the self bag-drop counter, after tagging the items and taking the provided receipt.

Instructional videos and signs have been arranged to guide the passengers, in addition to on-ground staff.

According to CAG, the automation of the check-in process will see increased productivity, better use of resources, enhanced operational efficiency and long-term cost savings.