Share this article

The Changi Airport Group (CAG) has started running a pilot programme of self-service initiatives at Changi Airport in Singapore.

CAG has teamed up with Jetstar Asia for the programme, which is expected to test the speed and flexibility of self-service.

Initial testing of self check-in, bag-tagging and bag drop services has already started and will continue to run for approximately three months.

The move is part of CAG’s Fast and Seamless Travel at Changi (FAST@Changi) programme, which is to be gradually introduced at Changi Airport.

"The adoption of self-service initiatives will help alleviate some of the pressure faced by the industry."

CAG airport management executive vice-president Tan Lye Teck said: "Against a backdrop of growing passenger traffic and the current manpower situation in Singapore, the adoption of self-service initiatives will help alleviate some of the pressure faced by the industry.

"The implementation of FAST@Changi is in line with a wider global push towards increasing automation at airports to improve productivity and efficiency, while providing passengers with greater flexibility and convenience."

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData

Jetstar Asia CEO Barathan Pasupathi said: "Jetstar Asia will be the first airline in Singapore to be working with Changi Airport on a self check-in and bag-drop service for our savvy customers, who expect innovative solutions from Jetstar to make travel even easier and more accessible.

"The self-service will streamline our operations and increase productivity at the check-in counters, helping us to focus on costs and pass on the savings to our customers through low fares."

CAG has installed two self bag-drop units and four self check-in kiosks alongside the Jetstar check-in counters in Terminal 1 for the passengers to print their boarding pass and tag baggage after checking in.

Passengers can drop their baggage at the self bag-drop counter, after tagging the items and taking the provided receipt.

Instructional videos and signs have been arranged to guide the passengers, in addition to on-ground staff.

According to CAG, the automation of the check-in process will see increased productivity, better use of resources, enhanced operational efficiency and long-term cost savings.