Bangalore International Airport (BIAL) has signed an agreement with Irish management consulting company Accenture to establish a new co-innovation centre at Kempegowda International Airport (BLR) in India.
The centre will use advanced technologies to incubate and develop new digital solutions with an aim to enhance passenger services at the Greenfield airport.
BIAL executive director and president Hari Marar said: “In today’s digitally agile world, customers expect us to be completely aware and in tune with their needs to enable more intelligent interactions.
“Working with Accenture will help us embrace this shift and build a powerful experience that will continue to transform our airport’s culture and enhance the customer’s airport experience by introducing innovative and interactive digital solutions.”
Under the terms of the deal, Accenture will help prepare a digital plan for BIAL and create new customised solutions using a combination of digital technologies, which include internet of things (IoT), advanced analytics, artificial intelligence, robotics, augmented and virtual reality, and social and mobile platforms.
Accenture India country managing director Anindya Basu said: “The digital, on-demand economy has changed customer expectations across industries, and is creating brand new opportunities for airports at the centre of the global travel experience.
“We are excited about joining BIAL in its digital innovation journey, helping deliver a frictionless travel experience to today’s digitally savvy consumers.”
The new BIAL-Accenture co-innovation centre will focus on digital transformation to enhance travel experiences, generate new opportunities for additional revenue and realise operational efficiencies.
The centre will involve both current and new ecosystem partners along with start-ups from BIAL and Accenture networks.
Image: Kempegowda International Airport in Bangalore, India. Photo: courtesy of sarang / Wikipedia.