Ground Team Red (GTR) has introduced a digital control centre for ground handling services in Kuala Lumpur International Airport 2 (klia2).
Using the fully digitalised control centre, GTR will be able to track the handling of aircraft by converging real-time information on passenger boarding, baggage reclaiming and ramp loading activities through a digital dashboard.
Guest services personnel can now use a smartphone to perform the gate boarding process. Staff can track the gate boarding process in real-time.
In addition, GTR will deploy the smartphones at the baggage carousel for baggage reconciliation and the e-readback ramp loading system.
This is expected to offer an organised view of all baggage and cargo loads for the flight, while also ensuring 100% accurate aircraft weight and balance readings for flight planning purposes.
Ground Team Red CEO Kevin Chin said: “This digital control centre is a first for Malaysia, and will revolutionise how ground operations services are delivered. The centre will allow us to serve our clients better while providing an improved travel experience for passengers and improving hub passenger connectivity through klia2, and it is our goal to establish more such centres across the region in the near future.”
GTR staff can report for work by using their handheld devices and receive their flight assignments automatically. The move will eliminate the need for physically reporting to the office.
The new control centre also comprises a virtual reality training chamber with six modules to allow ground personnel to undergo training and simulation exercises.
Established in November last year, GTR is a joint venture between AirAsia and Singapore’s SATS.
The company is focused on delivering ground handling services such as guest handling, baggage services, aircraft handling, cargo handling and security services.