London Gatwick has launched a sensory room in the North Terminal designed for departing passengers with autism, dementia, cognitive impairment or other special needs.
The new space offers passengers a relaxing, private and fully interactive environment.
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Free to use, the new room has been designed to stimulate senses, enhance memory, motor skills and encourage learning.
Also known as ‘chill-out zone’, the sensory room includes bean bags, floor cushions, and digital display panels, which produce colourful visual wall features.
Gatwick Airport Terminal Operations head Andy Pule said: “We recognise airports can be stressful environments for some passengers, which is why we are extremely proud to offer this new space for them to relax in and enjoy before their flight.
“Gatwick is committed to providing passengers who have a disability of any kind with the support and services required to ensure their time at the airport is as comfortable as possible and this remains a key area of focus for the airport.”
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By GlobalDataThe room is available only for departing travellers and their families or carers who can book a 45-minute session at the North Terminal’s special assistance desk, following security checks.
Part of a new airline lounge-style area, the desk was opened earlier this year for passengers who require special assistance.
The special assistance area can accommodate up to 90 people and has been designed with a premium lounge feel.
Gatwick Airport serves more than 228 destinations in 74 countries for 45 million passengers every year.
