Gatwick Airport has formed an independent panel to devise strategies and services for disabled passengers and those with reduced mobility.
The Independent Gatwick Accessibility Panel (IGAP) will take on a broad view of accessibility provision and services at the airport, including setting new service standards and reviewing the airport’s performance against them.
Ann Frye, who is serving as the US Transportation Research Board sub-committee on International Activities in Accessible Transportation and Mobility, will chair the group.
The panel is made up of members of the disability community, including those with hidden disabilities.
Frye said: “I am delighted to have been invited to chair the new Independent Gatwick Accessibility Panel.
“I have worked for many years to promote accessibility for disabled and older people in aviation and other forms of transport and I look forward to working with Gatwick and their key stakeholders in achieving their goal to be the UK’s most accessible airport.”
The first meeting of the panel will be on 19 December. Its focus will be on the ongoing work and achievements of two existing groups, the Passenger Advisory PRM Group and the Accessibility Community Forum.
Gatwick Airport chief operating officer Chris Woodroofe said: “This new independent panel of experts will help us set new standards and identify innovative opportunities where we can improve the service we offer to passengers with reduced mobility or other disabilities.”