Low-cost European carrier easyJet has opened a new “Integrated Control Centre” at its headquarters at Luton Airport. 

Staff at the “ICC” will manage the airline’s daily programme of approximately 2,000 flights. The company said 250 staff will work across 24/7 shifts. 

EasyJet said it had installed a generative AI tool at the new centre. It said “Jetstream” would help behind-the-scenes teams solve crew or pilot issues more quickly. 

“Providing our people with generative AI solutions at their fingertips helps to speed up decision making to solve operational issues as they occur and we can see many ways to further build on the progress we have already made and enhance this in the near future,” explained Gill Baudot, eayJet’s director of network control.

“In the coming months, we plan for AI-led technology will be placed in the hands of our crew as well. This bespoke tool contains the information from eight operational manuals to aid ICC with a wealth of information making around 3000 pages of manuals available at their fingertips like never before,” the company added. 

Route planning, crew and pilot allocation, aircraft maintenance scheduling and customer services are all handled from the new location. 

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Johan Lundgren, CEO of easyJet said data technology is key to improving efficiency. 

“At easyJet, we saw the potential early on for data to improve customer experience and operational efficiency which could help us provide a better flying experience for our customers, crew and pilots.

“And while you can’t always see it, the technology is already hard at work in the air and on the ground helping us predict exactly what food and drink we need for certain routes while minimising food waste, aiding predictive maintenance decisions and helping us to ensure we have the right aircraft on the right routes to best match demand.”

“We continue to invest in and deepen our knowledge and use of AI, with a rapid deployment team working on 250 live use cases across our operations and scheduling, customer service, the booking experience and easyJet holidays,” Lundgren added.