Detroit Metropolitan Airport deploys Infax’s TRAX SmartRestroom system

Detroit Metropolitan Airport (DTW) has adopted software solutions provider Infax’s TRAX SmartRestroom facility analytics system at its McNamara Terminal.

The new system sends real-time data alerts to staff and allows management to monitor restroom traffic flow and take note of any issues reported by travellers through an installed tablet.

TRAX technology is expected to allow the airport to improve passenger experience and custodial operations.

According to Infax, the smart solution monitors passenger foot traffic and hourly trends of each restroom, while also predicting future traffic and service needs based on flight information.

Staff will receive alerts when it is time to clean a restroom.

Furthermore, the system features TRAX SmartBadges that will assist in recording the attendants’ arrival time and the duration of cleaning services.

Tablets installed at the premises allow passengers to give real-time feedback on the restroom environment.

Infax sales and business development vice-president Tracy Davis said: “Airports are increasingly seeking technologies that enhance the overall experience for travellers.

“Clean, efficient bathrooms are a big demand for busy airports. That’s why we developed real-time analytics feedback systems to helps airports like DTW with improved restroom facilities management.”

Passengers perceive restroom cleanliness as one of the five major factors that drive their satisfaction at airports, according to Airports Council International.

DTW is operated and managed by Wayne County Airport Authority.

Wayne County Airport Authority terminal operations vice-president Angela Frakes said: “The implementation of smart technology allows for real-time notifications and provides information that will correct and resolve unsatisfactory restroom conditions.”

The TRAX SmartRestroom pilot was first deployed by Houston Airport System last year.