View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. News
November 16, 2018updated 20 Nov 2018 1:05pm

Detroit Metropolitan Airport deploys Infax’s TRAX SmartRestroom system

Detroit Metropolitan Airport (DTW) has adopted software solutions provider Infax’s TRAX SmartRestroom facility analytics system at its McNamara Terminal.

Detroit Metropolitan Airport (DTW) has adopted software solutions provider Infax’s TRAX SmartRestroom facility analytics system at its McNamara Terminal.

The new system sends real-time data alerts to staff and allows management to monitor restroom traffic flow and take note of any issues reported by travellers through an installed tablet.

TRAX technology is expected to allow the airport to improve passenger experience and custodial operations.

According to Infax, the smart solution monitors passenger foot traffic and hourly trends of each restroom, while also predicting future traffic and service needs based on flight information.

Staff will receive alerts when it is time to clean a restroom.

Furthermore, the system features TRAX SmartBadges that will assist in recording the attendants’ arrival time and the duration of cleaning services.

“Airports are increasingly seeking technologies that enhance the overall experience for travellers.”

Tablets installed at the premises allow passengers to give real-time feedback on the restroom environment.

Infax sales and business development vice-president Tracy Davis said: “Airports are increasingly seeking technologies that enhance the overall experience for travellers.

“Clean, efficient bathrooms are a big demand for busy airports. That’s why we developed real-time analytics feedback systems to helps airports like DTW with improved restroom facilities management.”

Passengers perceive restroom cleanliness as one of the five major factors that drive their satisfaction at airports, according to Airports Council International.

DTW is operated and managed by Wayne County Airport Authority.

Wayne County Airport Authority terminal operations vice-president Angela Frakes said: “The implementation of smart technology allows for real-time notifications and provides information that will correct and resolve unsatisfactory restroom conditions.”

The TRAX SmartRestroom pilot was first deployed by Houston Airport System last year.

Related Companies

NEWSLETTER Sign up Tick the boxes of the newsletters you would like to receive. The top stories of the day delivered to you every weekday. A weekly roundup of the latest news and analysis, sent every Monday. The airport industry's most comprehensive news and information delivered every month.
I consent to GlobalData UK Limited collecting my details provided via this form in accordance with the Privacy Policy
SUBSCRIBED

THANK YOU

Thank you for subscribing to Airport Technology