With the adoption of this airport-wide technology, CVG Airport will be able to manage passenger movement not just in the security checkpoint but also in other areas, including terminal and concourses.
Veovo’s technology will reveal the interaction and interconnection between passengers, processes and airlines.
CVG chief innovation officer Brian Cobb said: “Innovative solutions, like those provided by Veovo, allow us to gather and analyse data in real-time and proactively put it to work. We will be able to make better plans and improve productivity, respond to customer needs faster and tap into revenue growth opportunities.”
The technology will be deployed in a phased manner throughout this year.
CVG will be able to make regular operational decisions and long-term facility improvement plans with the help of the available historical and live data.
By understanding the troubles impacting the passenger behaviour, the airport will be able to prevent and mitigate their impact.
In addition, dwell and flow data will help in the planning of layout configuration, food and beverage placements, signage and gate assignments.
With the recovery of passenger footfall, the technology will aid the airport in placing right staff resourcing and improving product offerings and placements for passengers.
Veovo CEO James Williamson said: “CVG is one of a growing number of airports globally that have come to recognise the intrinsic value of managing and understanding passenger movements throughout their concourse.
“Because traveller behaviour can vary depending on volumes, time of day, travel class, destination and various other factors, this technology is invaluable in developing an even greater knowledge of the customer journey and helping to shape its future.”
CVG claims to be the first American airport to install the Internet of things (IoT) sensor technology at the security checkpoints for overseeing wait times.
In February, CVG Airport started testing an autonomous tractor for its luggage area.