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ServiceTec Airport IT and Service Management Solutions

Your processes may be complex, but that doesn’t mean your service management solution should be. Every airport is unique, but that doesn’t mean your service management solution should require costly custom development and consulting to support your needs.

IT management system for airports

Enter ServiceTec’s service desk solution: an uncomplicated, flexible and cost-effective IT service management solution to meet the service desk and service management requirements of its existing and new clients. Capable of delivering numerous benefits to airports of all sizes and passenger levels, ServiceTec’s Service Desk solutions help airports drive business success through excellent customer service and reduce resource drain by streamlining and automating operations.

The award-winning, ITIL V3-compatible solution also meets airport needs for fast time to productivity, ease of administration and use, and extensive workflow automation. A 100% web-based application, ServiceTec’s Service Desk solutions provide extensive flexibility for consolidating and automating business processes within and beyond the IT organisation.

ServiceTec has already installed this new solution at Schiphol International Airport, where it is initially being used to log, track and manage incidents. ServiceTec’s Service Desk solutions can provide substantial benefits, including:

  • Eliminate complexity:  Airports can now automate and consolidate comprehensive, integrated service management processes, such as internal and external customer service, facilities management, and HR with a single tool
  • Remain flexible: The ability for airports to model business processes, from simple to complex – and configure the solution to meet your unique requirements
  • Reduce costs: By replacing complicated, expensive service desk management solutions with ServiceTec’s Service Desk solution, airports can lower their total cost of ownership with inexpensive implementation and simplified maintenance

Efficient airport IT service management

Ease of use does not come at the expense of flexibility or deep feature sophistication. The ServiceTec  Service Desk solution gives you a centralised service management foundation that supports all airport critical service processes, even as needs evolve.  Wherever users are located, whatever languages they speak, and whatever the combination of business processes and functions, ServiceTec have the flexibility to help airports manage service delivery more efficiently.

Internal and external automation support for airports

Crucially, ServiceTec’s Service Desk solution supports the ITIL service lifecycle framework with a wide range of processes and a high degree of process, meeting airport needs for fast time to productivity, ease of use, and extensive workflow automation. Additionally, ServiceTec’s Service Desk solutions are 100% web-based for internal and external support automation – giving airports complete flexibility for consolidating and automating business processes within and beyond the IT organisation without extensive (and expensive) configuration, operational resource requirements and implementation cycles typical of other tools.

Managed IT services to airports and airlines

ServiceTec is the world’s largest and most highly respected independent provider of managed IT services to the airport and airline industries.

 When it comes to keeping airport and airline systems remain up and running 24 hours a day, 7 days a week, ServiceTec is the partner of choice for the world’s largest and busiest airports. For more than 15 years, ServiceTec has successfully partnered with airports and airlines of all sizes, delivering comprehensive, customized and critical managed IT services to ensure the on-going availability of business and mission critical systems, including ticketing and check-in, common user self-service systems, automatic boarder passage, biometrics, self-service kiosks, flight information display systems, MUFIDS, quick boarding gate systems, baggage reconciliation, airport operational database and gate management systems.

Operating globally from bases in North America, Europe and the Far East, and with more than 2 million hours experience, ServiceTec supports well over 50,000 system devices and 1,000 self service devices to some of the world’s most stringent SLAs.  From the maintenance and support of business critical systems, on-site and remote service desks, through system configuration and management, IMAC and disposals, to IT project management and the design, development and implementation of entire systems and solutions, ServiceTec’s proven capabilities extend across the entire airport IT infrastructure.

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The Spirella Building

Letchworth Garden City

Hertfordshire SG6 4ET


United Kingdom

+44 (0) 1462 476200 +44 (0) 1462 476210

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The Spirella Building

Letchworth Garden City

Hertfordshire SG6 4ET


United Kingdom

+44 (0) 1462 476200 +44 (0) 1462 476210
ServiceTec International Inc

12007 Sunrise Valley Drive, Suite 355


VA 20191


United States of America

+1 703 259 4000 +1 703 259 4001

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