Airport Industry Review: Issue 38

10 December 2018 (Last Updated December 7th, 2018 11:24)

In this issue: airports prepare for climate change, preventing disease spread, cultural differences in passenger expectations, Brexit uncertainties, and more.

Airport Industry Review: Issue 38

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With the consequences of rapid climate change looming large, airports are often the first line of defence. New research shows how a number of airports around the world are in a critical position when it comes to flooding threats. We look at how airports can protect themselves in this scenario.

Our leading feature looks at a new study, which indicates that cultural differences can play a bigger part than previously thought in passenger satisfaction while in transit. We also explore how the ubiquitous HappyOrNot stations proved to be a game-changer in collecting useful traveller feedback.

We also catch up with London City Airport’s Development Programme, and investigate the ways disease spread can be prevented in airports, which are fertile breeding grounds for germs.

In this issue

Before the flood: airports dangerously close to sea level
Sodden runways and stranded passengers at Japan’s Kansai International Airport have awoken industry fears about climate change – particularly when a vast number of airports sit dangerously close to rising seas. Joe Baker finds out ow many airports are truly at risk, and what can they do to protect themselves from natural disasters.
Read the article here.

London City: an inner-city airport takes shape
A new video released by London City shows impressive progress as the £480m City Airport Development Programme gathers pace. Elliot Gardner catches up with the project to find out what the developers hope to achieve and learn about what the final plans will look like.
Read the article here.

Can cultural differences impact passenger satisfaction?
Do cultural differences play a role in the overall satisfaction levels of passengers, and can these differences influence expectations around airport security or shopping? The Airports Council International recently released a report exploring some of these questions and issued guidance on ways to take cultural differences into consideration. Adele Berti finds out more.
Read the article here.

How is digitalisation improving customer feedback at airports?
Growing passenger numbers in an increasingly cosmopolitan world are forcing airports to step up their game to ensure that travellers are satisfied with services. As customer feedback becomes more and more crucial to reach this goal, Adele Berti explores the way in which digitalisation can offer new ways of gathering and organising data.
Read the article here.

The travel bug: preventing the spread of disease at airports
Air travel increases the likelihood of infectious diseases spreading rapidly between countries and continents. Why are airports such havens for pathogens, and what can they do to combat this? Joe Baker finds out.
Read the article here.

Time’s up for UK airports as Brexit looms large
Brexit is only a few months away and with little sign of a breakthrough in negotiations between the UK and the EU, the prospect of a no-deal scenario is slowly becoming real. Adele Berti asks what impact this outcome could have on British aviation.
Read the article here.

Next issue | January 2019

The issue of treating transgender travellers with dignity at airport security has reared its head several times in the last few years, with a series of humiliating or distressing experiences for passengers unfolding during security checks. We look at the training and management needed to redress this injustice.

After Shannon Airport was named ‘Airport of the Year’ by an airline association, we stop to ask: what do airlines require from an airport?

We also catch up with NATS’ first in-house sustainability programme in the world, and find out how AI can help speed up airport security.

Finally, we look at the growing role hydrogen is playing in the aviation space after fuel cell specialist HES Energy Systems released plans for the world’s first regional hydrogen-electric passenger aircraft, with a prototype expected for take-off by 2025.