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SITA - Specialists in Air Transport Communications and IT Solutions

SITA is the world's leading service-provider of integrated IT business solutions and communication services for the air transport industry. They manage complex solutions for air transport, government and GDS customers over the world's most extensive network, complemented by consultancy in the design, deployment and integration of communication services.

Air transport IT applications and services

SITA's broad range of IT applications and services includes airport operations and integrated baggage services, common use and desktop services, flight operations and air-to-ground communications, and end-to-end airline distribution and fares services.

Their solutions accommodate airlines' evolving IT and communications needs - from logistics, reservations, passenger check-in and flight planning systems, to on-board telephony and multimedia facilities or secure Internet solutions including e-commerce and e-business, and more.

  • Baggage management: SITA enables airlines and airports authorities to cost-effectively manage passenger baggage, including screening, sorting, transportation and successful collection
  • Passenger and travel solutions: SITA provides IT solutions to airlines, global distribution systems (GDS), major travel management companies, online portals, railway companies and government border-management agencies
  • Value-added network services: SITA provides communication services across the world's largest global network in over 200 countries and territories, supporting more than 3,200 customers, 24 hours a day, 7 days a week
  • Aircraft communications: SITA provides air-ground communications over an integrated network of more than 1,100 VHF data-link ground stations across more than 160 countries

Integrated airport technology systems

SITA's airport services focus on the complete integration of technology systems at airports. SITA's solutions for passenger and baggage processing, departure and arrival control, terminal management and multimedia display systems set the standards for efficiency, helping airports embrace operations services, baggage services, passenger services and infrastructure services.

  • Operations services: over 2,800 check-in kiosks have been deployed by SITA to date, and there are over 102,528,500 dedicated and common use self-service (CUSS) SITA kiosk check-ins a year
  • Baggage services: SITA baggage systems are installed at more than 70 major airports around the world, including Amsterdam, Barcelona, Cairo, Chicago, Hong Kong, Istanbul, Singapore and Toronto
  • Passenger services: about 30,000 CUTE workstations are used by some 285 customers in more than 200 airport locations worldwide, checking in more than 500 million passengers (estimated) a year
  • Infrastructure services: SITA provides a complete suite of AirportConnect services for common-use, maximising efficiency by operating over a shared infrastructure; SITA infrastructure services represent more than 70% of the global market share of airport common-use systems

SITA announced in October 2010 details of a high-tech acquisition designed to put the air transport IT provider in a leading position in the area of mobile resource management solutions for efficient airport operations.

WorkBridge A / S, based in Copenhagen, Denmark is now part of SITA's airport solution division. The software developer is a leader in the field of mobile resource management solutions for the airport handling market and its solutions are used by global operators around the world.

Air traffic control services

SITA AIRCOM's air traffic control services enables air traffic service (ATS) providers implementing data-link applications to connect to the AIRCOM network, offering data and voice communications with SITA AIRCOM customer's aircraft. More than 1,200 customer-aircraft use SITA's advanced future air navigation system avionics, enabling pilots to use data-link instead of voice.

Today SITA is focussing on supporting the transition of air traffic management from an analogue to a digital communication, navigation and surveillance infrastructure. This includes controller pilot data link communications (CPDLC) and automatic dependent surveillance broadcast (ADS-B).

Transportation security for airports

Growth of global terrorism, concerns of illegal immigration and the need for safe and secure borders make it that more and more governments want detailed and accurate passenger data as early and as far from their borders as possible. While the safety of air transport is in the interest of everyone, it has become progressively harder to move passengers quickly through the screening process.

SITA is neutral and has the know–how to expedite passenger data exchange between all stakeholders, address border management challenges and improve efficiency and speed of your screening process.

Our expertise remains unmatched, as we are the only organisation with:

  • A vision of border management and screening based upon combined automated identity management with the capture and analysis of passenger data
  • The first system which was approved by the US Government and currently the only interactive system in the market

Contact Details

26 Chemin de Joinville
BP 31, 1216 Cointrin
Tel: +41 22 747 6111
Fax: +41 22 747 6110
URL: SITA WorkBridge

SITA provide the world's leading baggage tracking network, WorldTracer, used by over 450 of the world's largest airlines and ground handlers at more than 2,200 airport locations.
SITA's reservations system boards more than 101 million passengers a year, and is now used by around 165 airlines worldwide.
SITA is the market leader for IT solutions to over 500 airports and related customers worldwide.
SITA's transportation security solutions include: border management encompassing biographic and biometric capabilities, as well as communication services.
Over 7,500 commercial aircraft, belonging to more than 150 airlines, use SITA's aircraft data-link service.
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