SITA - Transport Communications and IT Solutions

SITA is the world's leading service-provider of integrated IT business solutions and communication services for the air transport industry. We manage complex communication solutions for air transport, government and GDS customers over the world's most extensive communication network, complemented by consultancy in the design, deployment and integration of communication services.

Air transport IT applications and services

Our broad range of IT applications and services includes airport operations and integrated baggage services, common use and desktop services, flight operations and air-to-ground communications, and end-to-end airline distribution and fares services.

Our solutions accommodate airlines' evolving IT and communications needs – from logistics, reservations, passenger check-in and flight planning systems, to on-board telephony and multimedia facilities or secure Internet solutions including e-commerce and e-business, and more.

• Baggage management: SITA enables airlines and airports authorities to cost-effectively manage passenger baggage, including screening, sorting, transportation and successful collection
• Passenger and travel solutions: SITA provides IT solutions to airlines, global distribution systems (GDS), major travel management companies, online portals, railway companies and government border-management agencies
• Value-added network services: SITA provides communication services across the world's largest global network in over 220 countries and territories, supporting more than 1,800 customers, 24 hours a day, 7 days a week
• Desktop services: SITA has implemented some of the most complex global desktop environments in the world, and are able to provide airlines with managed desktop services in more than 200 countries and territories
• Flight operations: SITA offers a comprehensive portfolio of services to facilitate the complex flight operations of our airline customers
• Aircraft communications: SITA provides air-ground communications over an integrated network of more than 100 VHF data-link ground stations across 160 countries

Integrated airport technology systems

SITA's airport services focus on the complete integration of technology systems at airports. Our solutions for passenger and baggage processing, departure and arrival control, terminal management and multimedia display systems set the standards for efficiency, helping airports embrace operations services, baggage services, airport IT services, passenger services and infrastructure services.

• Operations services: over 2,800 check-in kiosks have been deployed by SITA to date, and there are over 102,528,500 dedicated and common use self-service (CUSS) SITA kiosk check-ins a year
• Baggage services: SITA baggage systems are installed at more than 30 major airports around the world, including Amsterdam, Barcelona, Cairo, Chicago, Hong Kong, Istanbul, Singapore and Toronto
• Airport IT services: we provide information technologies for more effective, secure, less costly and increasingly passenger-friendly airports
• Passenger services: about 30,000 CUTE workstations are used by some 285 customers in more than 200 airport locations worldwide, checking in more than 550 million passengers (estimated) a year
• Infrastructure services: SITA provides a complete suite of AirportConnect services for common-use, maximising efficiency by operating over a shared infrastructure; SITA infrastructure services represent more than 70% of the global market share of airport common-use systems

Air traffic control services

SITA AIRCOM's air traffic control services enables air traffic service (ATS) providers implementing data-link applications to connect to the AIRCOM network, offering data and voice communications with AIRCOM customer aircraft. More than 1,200 customer aircraft use our advanced future air navigation systems avionics, enabling pilots to use data-link instead of voice.

Today our key focus is on supporting the transition of air traffic management from an analogue to a digital communications, navigation and surveillance infrastructure. This includes controller pilot data link communications (CPDLC) and automatic dependent surveillance broadcast (ADS-B).

Government and security solutions

Nowadays an increasing volume of information is demanded by governments, which is provisioned through new procedures for advanced screening and risk assessment analysis and new technologies such as biometrics, e-visas and e-passports.

SITA's transportation security expertise remains unmatched, as we are the only organisation with:

• A proven track record in delivering iAPI, with implementations in Australia, Bahrain, Kuwait, New Zealand and the UK
• A community solution available through our Passenger Number Registration (PNR) 'push and filter' service
• Security solutions for the cargo industry through CHAMP global customs gateway (a universal customs reporting facility designed to interface with multiple national customs agencies)