SITA’s new bag management technology, BagManager, has been deployed by SATS, the gateway services and food solutions provider at Singapore Changi Airport to manage the 15 million bags handled every year.
According to SITA, the new baggage technology will help in reducing flight delays due to loading issues and offer ground handlers better understanding of the location of bags on an aircraft allowing them to offload the bags quickly if passenger fails to board the flight.
The new bag management technology is integrated with WorldTracer, which is SITA’s baggage tracing service.
SATS’ Apron Services senior vice president Denis Marie said the operator has been using SITA BagManager at Changi Airport foreight years.
"The new version not only provides us with an improved baggage management solution, it is also more user-friendly and cost-effective," Marie said.
SITA said its new BagManager requires less system downtime while its browser-based user interface offers enhanced daily productivity.
SITA Asia Pacific president Ilya Gutlin said: "SITA BagManager is used by some of the world’s busiest airports, processing around 150 million bags each year."
The SITA 2012 Baggage Report finds a 20% reduction in mishandled bags in 2011, representing a cost saving of $650m.
Changi airport is planning to build a new terminal, called Terminal 4, construction on which is expected to begin in 2013 and will have a capacity of 16 million passengers per year following its opening in 2017.
The new terminal will be designed for processing passengers efficiently and allow quick rotation of aircraft.
Image: SATS handles 15 million bags per year at Changi airport.