Hong Kong International Airport (HKIA) in China has selected Avaya’s Aura unified communications solutions to replace its existing airport telephone system in a bid to enhance voice communications for operations and associated business activities.
The new communication solution will connect HKIA’s office building and two terminals, linking 6,000 end points located at the airport.
Aura is a hybrid platform that supports analogue and digital and Internet Protocol (IP)-based voice communications and can be expanded to meet business growth and incorporate new technologies, according to Avaya.
Avaya Hong Kong and Taiwan managing director Timothy Mak said that the new solution would support HKIA in achieving its future developments
"The Avaya solution will provide HKIA with an up-to-date, secure and reliable voice communications platform to facilitate airport communications and enhance customer service," Mak said.
Based on the Avaya Aura communications platform, the new voice communications solution comprises Avaya Aura Communications Manager, Avaya Aura Session Manager and Avaya Modular Messaging.
Avaya said it has developed a plan to allow migration from the previous system to the new one with little disruption to staff or passengers.
The new system uses session initiation protocol (SIP) architecture to enable HKIA to install both digital and analogue phones.
The airport will also set up a customer services centre through Avaya Aura Call Center Elite, which, according to the company, will enhance customer experience and address calls by priority.
The installation is expected to be completed by the end of 2012.
The Hong Kong government has approved HKIA’s plan to build a HK$136.2bn ($17.5bn) third runway as part of the airport’s 20-year development plan.
Image: Avaya’s Aura unified communications system supports analogue, digital and IP-based voice communications.