Dubai International Airport has improved operational efficiency following the set-up of an integrated airport operations control centre to allow the sharing of information between major stakeholders.

Dubai has implemented the practice of collaborative decision making, with the particular aim of improving aircraft turn around procedures.

Dubai Airports terminal operations VP Majed Al Joker said that the centre, set up in August 2008, has had a direct impact on customer experience as there was a reduction in delays, increased accuracy in flight information display and a generally smoother flow of passenger traffic.

“The system improves situational awareness, thereby enhancing safety and security. It helps optimise the use of the infrastructure and put the combined airport resources to efficient use,” Al Joker said.