Global IT and communications company NCR has launched a new line of products and services to help speed up the check-in process and streamline passenger flows at airports.
The new services, launched at the Passenger Terminal Expo in Denmark earlier this week, include touch-screen self-service kiosks; and mobile and web check-in applications.
Speaking at the expo, Jeanice Koronowski, NCR professional services senior partner for travel, said, “Consumers want more control over how, when and where they interact with travel providers.
“NCR customer experience consulting services can help meet this demand for a seamless and personalised travel experience through an astute use of innovative self-service technologies and business processes. This not only helps increase passenger loyalty levels but also boosts revenues through increased up-sell and cross-selling.”
Representatives from Australia’s Qantas Airlines and the US’s McCarran International Airport were also present at the expo and spoke about the importance of self-service check in services, which help customers take control of their journey, whilst improving security operations.
Robert Bowring, manager for airport development and planning at Qantas, which launched its next-generation check-in services last year, said, “The key points of pain for a customer are long queues for bad drop off and security. Self-service checkpoints help reduce these queues and ease congestion.”