SITA to deliver queue management system to US airports

12 April 2012 (Last Updated April 12th, 2012 04:35)

The US Department of Homeland Security, Transportation Security Administration (TSA), have selected SITA’s queue management system to be deployed at the country’s airport checkpoints.

The US Department of Homeland Security, Transportation Security Administration (TSA), have selected SITA's queue management system to be deployed at the country's airport checkpoints.

Deployed as part of a $48m programme, the new system will enhance passenger experience and assist officers in security related tasks.

SITA Americas president, Paul Houghton, said: "TSA is continuing to improve the experience for passengers at security checkpoints in US airports."

"SITA's air transport industry experience allows us to help the TSA work more effectively in this environment," Houghton said.

"In North America, close to 50 airports serving more than 845 million passengers use SITA's technology to run efficient operations and we know that passengers don't want to wait in line. Our technology measures and displays just how long they are waiting."

SITA's new system will use Bluetooth technology to measure the passenger traffic patterns at the airport's TSA checkpoint lines and display passenger waiting times.

The system only analyses the traffic patterns and movements, but doesn't detect the individuals enhancing privacy while offering the appropriate usable information to passengers and TSA.

It will further enhance the communication with passengers as they can see wait times on screens at each checkpoint.

SITA along with its technology partner Bluelon had unveiled the iQueue solution last year.

The system will track movements throughout the airport infrastructure, including queues in security and immigration areas to deal with long wait times.

According to FAA forecast, the airports in US have reported a 2.5% rise in passenger traffic in 2011, while the revenue passenger miles (RPM) rose 3.5% during the period when compared to 2010.