SITA has deployed its passenger processing solutions at Bogota El Dorado Airport (BOG) in Colombia as part of the airport operator Operadora Aeroportuaria Internacional’s (OPAIN) $1bn modernisation and expansion project.
Under the initial phase of the project, SITA worked with Johnson Controls and deployed its solutions at the new international terminal (T2).
SITA installed departure control services to offer secure check-in, boarding and load planning, in addition to its airport operational database (AODB) and interfaces that combine multiple sets of information and offer précised real-time data from a single source.
OPAIN general manager Juan Pulido said that the modernisation and expansion of the terminal was aimed at offering passengers with greater comfort, better safety and rapid service.
"This requires reducing queues, introducing self-service check-in and providing real-time information along all points of the journey," Pulido said.
The new terminal also incorporates SITA’s common-use technology that run 68 check-in counters, eight transit counters, four baggage claims and 30 gate workstations that assist all airlines to use the same airport facilities and improve traffic management during peak times.
SITA has also installed 40 common-use self-service (CUSS) kiosks for check-in, new voice and data communications technology, and WiFi network that can be used by passengers at 68 public access points throughout the airport.
Passengers can also access telephony over IP (ToIP) that enables transfer of voice, video and text over IP networks.
A public address system, with 1,400 speakers in public areas and 233 state-of-the-art visual information display monitors, has been installed to keep passengers better informed in the airport.
The new terminal allows airlines to share new common-use check-in and transfer counters, while passengers can use self-service check-in kiosks, as well as automated baggage management system that enhance journey and reduce time spent in queues.
The airport is currently working on expanding the terminal, which is expected to handle domestic flights from July 2014.
Image: SITA’s solutions deployed at Bogota Airport would assist in enhancing passenger journeys.