SITA deploys self-service bag-drop system at Brisbane Airport

30 July 2012 (Last Updated July 30th, 2012 18:30)

SITA, together with BCS Group, has commenced the initial phase of deployment of a self-service bag-drop system at Brisbane Airport in Australia.

Brisbane airport

SITA, together with BCS Group, has commenced the initial phase of deployment of a self-service bag-drop system at Brisbane Airport in Australia.

Initially, the service is being offered for the passengers on Jetstar's domestic flights, while it is also planned to be expanded for other airlines with flights to domestic and international routes.

Brisbane Airport (BAC) strategic planning and development general manager Roel Hellemons said that the initial phase of self-bag drop deployed by SITA and BCS is taking less than 25 seconds per bag.

"The solution also delivers space efficiency to maximise the number of baggage injection points," Hellemons said.

The new self-service bag-drop system allows passengers to simply check-in at the kiosk, attach the bag tag then drop the bag at the self-bag drop station for automatic processing.

During the processing, bags are weighed, scanned and measured before they are sent for loading in flight.

SITA Asia Pacific president Ilya Gutlin said that the self-service bag drop devices are always open allowing passengers to indulge in other activities, while airline personnel focus on service and support.

"During the processing, bags are weighed, scanned and measured before they are sent for loading in flight."

"Passengers are requesting self-service but, according to the latest SITA passenger self-service survey, close to half of those checking in at desks do so because of the need to check in a bag," Gutlin said.

"The same survey shows that 65% of passengers are interested in self-service bag drop."

The full common-use functionality will be implemented at the airport after the initial phase of the SITA-BCS self-bag drop project continues for the next few months.

"2011/12 financial year was another record year for Brisbane Airport with more than 21 million passengers travelling through our terminals," Hellemons said.


Image: Brisbane airport handled 21 million passengers during 2011/2012. Photo: courtesy of Nate Cull.