Melbourne airport deploys SITA self-service technology

11 June 2013 (Last Updated June 11th, 2013 18:30)

Melbourne Airport in Australia is rolling out SITA's passenger self-service technology to cut down queuing time, boost the usage of its terminal facilities and improve the overall passenger experience.

MElbourne Airport, SITA

Melbourne Airport in Australia is rolling out SITA's passenger self-service technology to cut down queuing time, boost the usage of its terminal facilities and improve the overall passenger experience.

The new technology is being introduced as part of a $1bn expansion at the airport, includes deployment of SITA's AirportConnect Open common-use platform, which supports common use self-service (CUSS) kiosks together with self-service bag-tagging and automated self-bag drop units.

Melbourne Airport CEO Chris Woodruff said that the new international self-service bag drop will offer passengers with efficient end-to-end self-service.

"Over the next five years, we will invest more than $1 billion in our facilities to support passenger growth, and technology enhancements are a critical part of this investment," Woodruff said.

"SITA's technology will help us maximise our facilities, while also improving the overall passenger experience."

The new technology allows the 25 international airlines operating at the airport to offer self-service options to the around 29 million passengers per year.

"The new international self-service bag drop will offer passengers with efficient end-to-end self-service."

The introduction of new services at Melbourne airport follows commissioning of 14 CUSS kiosks in May 2013.

Air New Zealand was the first airline to offer international self-service check and it would shortly provide bag-tagging services through these kiosks.

SITA Asia-Pacific president Ilya Gutlin said that its end-to-end self-service offering will help enhance the journey for all Melbourne passengers.

"Passengers will benefit from more flexibility, while the airport will improve passenger flows and its ability to cope with peaks in traffic," Gutlin said.

During late 2013, the airport will collaborate with BCS Group to roll out six new automated self-service bag drop units, which will automatically scan the bag tag, reconcile the boarding pass, and weigh and measure the bag prior to its dispatching for the flight.


Image: SITA's AirportConnect Open common-use platform would assist Melbourne airport in reducing passenger queuing times.