London City Airport uses Facebook Messenger to offer personalised flight information

26 July 2016 (Last Updated October 17th, 2017 05:58)

Passengers flying from London City Airport will now be able to use Facebook Messenger to check flight information in real-time.

Passengers flying from London City Airport will now be able to use Facebook Messenger to check flight information in real-time.

The airport is the first in the country to introduce the service for its customers, after successfully carrying out a short trial.

Passengers with Facebook Messenger installed on their smartphones or tablets will be able to send their flight number on the day of travel to the airport’s Flight Info Facebook page in order to receive personalised flight information.

London City Airport chief information officer Alison FitzGerald said: “The majority of our passengers are connected to social media and many of these are business travellers, so it makes perfect sense to offer flight updates directly to their smartphones via Facebook Messenger.

"The majority of our passengers are connected to social media and many of these are business travellers, so it makes perfect sense to offer flight updates directly to their smartphones."

“We already offer free Wi-Fi and a check-in time of 20 minutes or less, and this is another way of ensuring a hassle-free, personalised customer experience.”

The automated messages offer real-time information on a traveller’s flight status, its departure and arrival time, as well as the boarding gate number.

Facebook Messenger can also provide flight information to people waiting to greet their friends and relatives arriving at the airport.

It was announced recently that there are one billion active users of the app worldwide.


Image: Passengers at London City Airport will get real-time flight information on their devices via Facebook Messenger. Photo: courtesy of London City Airport.