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March 7, 2017

London City Airport recognised as best airport at London Transport Awards

London City Airport has received the Airport of the Year award at the 14th Annual London Transport Awards.

By Lopamudra Roy

London City Airport has received the Airport of the Year award at the 14th Annual London Transport Awards.

The award recognises the significant progress made by the airport throughout last year, during which it handled a record 4.5 million passengers.

With additional facilities and new upgrades, London City Airport saw a significant rise in customer satisfaction levels.

According to a customer survey conducted at the UK airport, 95% of first-time passengers are keen on travelling through the airport again.

London City Airport chief executive officer Declan Collier said: “Growth, investment and an unrivalled passenger proposition made 2016 an excellent year for London City Airport, and it’s fitting that in its 30th year the airport is recognised as the best in London – home to the world’s busiest airports system.

"Offering a convenient door-to-door customer experience remains at the heart of London City Airport innovation and continues to differentiate the airport within London and the South East."

“Offering a convenient door-to-door customer experience remains at the heart of London City Airport innovation and continues to differentiate the airport within London and the South East.”

In 2016, the airport also acquired planning permission for a £350m expansion project, a £20m runway overlay project, and the first phase of a £20m redevelopment and expansion programme of its departure gates.

The Transport Times London Transport Awards are given to the people and organisations that offer some significant benefits to the transport industry across London.

The judging panel of the Annual London Transport Awards comprised representatives from the Transport Times, London TravelWatch, London First and London Councils.


Image: UK’s London City Airport receives London Transport Awards 2017. Photo: courtesy of London City Airport.

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