Kuwait International Airport to install new self-service check-in kiosks

9 December 2013 (Last Updated December 9th, 2013 18:30)

Kuwait International Airport has entered into an agreement with air transport IT specialist SITA for the installation of new self-service check-in kiosks.

Kuwait International Airport has entered into an agreement with air transport IT specialist SITA for the installation of new self-service check-in kiosks.

The new kiosks, which are in the final stages of testing, will provide the airport's seven million annual passengers more control over their journeys.

Kuwait Directorate General of Civil Aviation president Fawaz El Farah said: "Kuwait International Airport is growing at a rate of 5% annually. SITA's self-service technology provides an efficient way to help manage these extra passengers, while enhancing their experience in the airport."

"The new kiosks will help reduce queues, while giving passengers more control over their journeys."

Airline Operating Committee chairman Mohammed Hariri said: "SITA's passenger processing platform gives us more flexibility and enhances our operational efficiency as passenger numbers continue to rise. We're excited to take this technology one step further and offer self-service kiosks in the airport for the first time."

The new kiosks are part of an eight-year contract renewal for SITA's AirportConnect Open passenger processing platform, which enables airports, airlines and their handling agents to access their respective IT applications in real time on shared equipment.

SITA's platform also allows any airline to use any agent desk, gate or self-service kiosk for passenger check-in and boarding.

Kuwait's AirportConnect Open renewal with SITA includes some 200 positions at check-in desks, transfer and reclaim, and 12 common-use self-service check-in kiosks.

SITA Middle East, India and Africa president Hani El-Assaad said: "The combination of SITA's AirportConnect Open platform and the new kiosks will help reduce queues, while giving passengers more control over their journeys. In fact our studies have shown that the kiosks can help increase passenger processing speed by up to 25%, while making more efficient use of an airport's limited physical space and infrastructure."

The deal with SITA also included PassengerHandler, BagManager and PassengerBagdrop technology, which are aimed at simplifying baggage management.