Getronics has been selected by the London Gatwick Airport to provide IT services across its facilities.
Getronics will be responsible for providing an interim service desk and service management function while Gatwick transforms its IT strategy and will also provide application management for four years.
The Getronics team has been working to overhaul the system over the last four months so that it can be handed over to the Gatwick service team for in-house management.
During the transition, the Getronics Applications teams transferred 93 applications from the previous service provider Logica to in-house.
London Gatwick Airport IT infrastructure plays a crucial role in providing passenger services, as well as support several critical systems from a safety point of view.
The IT infrastructure also helps in smooth passenger handling at the airport, which supports around 2,500 employees, as well as 23,000 staff from airlines, handlers and retail partners.
Gatwick Airport IT service delivery head Anthony Lamoureux said that Getronics worked quickly to provide IT services, undertaking the complex transition from the incumbent supplier.
"The Getronics team worked hard to ensure the minimal impact on our live service through the transition of suppliers, including the transfer of staff, knowledge and applications management," Lamoureux said.
"Since transition the team has hit the ground running, uncovering some application issues we weren’t previously aware of, resolving them quickly."
The company has been selected for its understanding of the customer service through the use of new technology platforms, including Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS) and other cloud-based services.
In February, Gatwick Airport revealed plans to invest additional £1bn during 2014-2019 to improve passenger facilities.
The investment is aimed at transforming check-in areas to cut down queuing times, as well as to build a new security area within the airport’s North Terminal and expand Pier 1 into a two-storey building.
The project also includes the addition of a new baggage system that allows passengers to use automated fast-bag drops and new gate rooms connected to five new aircraft stands by air bridges, while work on Pier 6 extension is planned to be commenced by 2014.
Image: Getronics is supporting Gatwick Airport’s IT transformation project.