The European Union (EU) has launched a new project, called Personalised Airport Systems for Seamless Mobility and Experience (PassMe), to reduce passenger waiting time at airports by one hour.
Experts from varied fields including aviation, transport, academia, design and communications will work on the three-year project that has received €4.9m from the EU.
A part of the Horizon 2020 project funded by the EU, PassMe seeks to bring down the passenger travel and navigation time ‘from the entrance of the airport of departure to leaving the arrival airport’ by one hour.
The project aims to achieve its goals by integrating information between all stakeholders and by transforming the overall airport operations to enhance passenger experience.
The project would focus on making the passengers drop and collect luggage within an estimated time of 30 minutes, and reducing queues at key touch points to within ten minutes.
The programme also envisages implementation of smart boarding systems, reduction of buffers due to increased predictability to ten minutes, providing passengers with continuous access to important information and improvement in the quality of door-to-door experience for at least 70% of passengers.
In addition, a Community of Practitioners (CoP) comprising stakeholders and end-users from domains including airports and airlines would be established to share their feedbacks on the project’s progress.
Research body Institute of Communication and Computer Systems (ICCS) will support the project by developing a device that would inform passengers about all aspects of their journey and an indoor localisation service that would help PassMe make accurate forecasts of delays..
The project is scheduled to be completed by May 2018.