Copenhagen Airport introduces self-service bag drops for passengers

17 November 2013 (Last Updated November 17th, 2013 18:30)

Copenhagen Airport has introduced self-service bag drops for passengers, a move which will save time for travellers and money for airlines.

Self-service bag drop

Copenhagen Airport has introduced self-service bag drops for passengers, a move which will save time for travellers and money for airlines.

The 12 new self-service bag drops will allow passengers to control their time at the airport to a greater extent.

The self-service bag drops will be initially available for passengers flying SAS and Norwegian, which means that Six out of ten passengers at Copenhagen Airport can avail this facility.

The self-service bag drop technology involves a simple hand scanner, which reads the baggage tag the passenger has printed out in advance. Then the bags just have to be put on the baggage belt.

If bags are too heavy or big, the information screen will suggest a simple solution for the problem, and the airlines will have staff nearby to assist the passengers if needed.

Copenhagen Airport passenger service head Marie-Louise Lotz said: "We focus on making passengers’ way through the airport simpler and faster, and we also strive to reduce airline costs.

"Those are two of our areas of strategic focus, so we’re very pleased that the self-service bag drops support both goals.

"Our surveys of passenger satisfaction show that passengers increasingly prefer ‘DIY’ solutions. So with the self-service bag drops, we create a basis for even greater passenger satisfaction," Lotz added.

SAS groundhandling head Hans Henrik Spangenberg said: "We want our passengers to have a pleasant, frictionless and efficient experience at the airport, which this self-service facility helps provide.

"SAS already uses self-service bag drops at Oslo and is currently testing a solution at Stockholm; and we receive very favourable responses from our passengers in both locations. So we look forward to a good start to this new option at Copenhagen Airport," Spangenberg said.

"We look forward to a good start to this new option at Copenhagen Airport."

Norwegian chief information officer Johan Bisgaard Larsen said: "We focus on making the check-in process as easy as possible for our passengers.

"The introduction of self-service bag drops at Copenhagen Airport has brought us a step closer."

Copenhagen Airport plans roll out the new service to the passengers of other airlines once the technology behind the new system allows it.


Image: The new self-service bag drops Copenhagen Airport will allow passengers to control their time to a greater extent. Photo: courtesy of Copenhagen Airports A/S