Chopin Airport in Poland reduced its average baggage delivery time by more than half in 2012, following its participation in the International Air Transport Association's (IATA) Baggage Improvement Programme (BIP).
Since joining the programme a year ago, Chopin Airport appointed a professional team that includes representatives of all agencies involved in the baggage handling process, in addition to ground handling agents, airport operational services and state services.
The airport reduced the average weekly baggage delivery time to a little over 20 minutes through continuous cooperation, exchange of information and finding common solutions to various issues.
BIP team coordinator, Processes and Passenger Handling Section manager Tomasz Prokopiuk said that those directly involved in the baggage handling process produced improved results on a regular basis.
"We are able to address a problem as it comes up and find the most efficient solutions, which we then put into practice. This translates into an improved passenger experience," Prokopiuk said.
As part of the programme, the airport created space for baggage trolleys next to the sorting area for handling agents and changing traffic arrangements within the area, as well as additional flight information details on display screens.
The airport's new procedures means that staff frequently use baggage trays and place bags flat on the conveyor belt, further increasing the efficiency of the process of notifying passengers about baggage held up for additional security checks.
According to Prokopiuk, the executed procedures have significantly cut down the luggage mishandling rates at the airport.
"We make every effort so that none of the passengers travelling to or from Warsaw have any trouble with their baggage," Prokopiuk added.
In January 2012, Chopin Airport's outbound traffic baggage handling rate reached 8,242 bags per day, while 6,023 bags were handled in inward traffic.
Image: The airport achieved a reduction in average weekly baggage delivery times to about 20 minutes. Photo: courtesy of Porty Lotnicze.