Billund Airport rolls out new print at home baggage tags service

7 October 2012 (Last Updated October 7th, 2012 18:30)

Billund Airport in Denmark has rolled out a new service enabling passengers to print their baggage tags and boarding cards at home.

Billund Airport

Billund Airport in Denmark has rolled out a new service enabling passengers to print their baggage tags and boarding cards at home.

Introduced following a six-month trial from March 2012, the new system is expected to reduce queues and baggage check-in times.

Billund Airport VP Project and Development Anders Nielsen said so far feedback has been positive.

"Passengers save time at check-in, and no problems have been reported for printing the tags," Nielsen said.

"Around 15% of our charter passengers have used the system since it was launched, and we want to get that figure up to 35-40% in the future."

The tags can be printed on an A4 sheet of paper and then folded and placed in a plastic cover available freely at the airport.

Passengers are then allowed to move through the dedicated 'Express drop' desks to check in their baggage.

"We have already demonstrated the system to airport managers and airlines from all over the World at the Passenger Terminal EXPO conference in Vienna, and at the IATA Passenger Experience Regional Workshop for Latin America in Miami on 20 September," Nielsen said.

"There has been considerable interest all over the world in how the system has been designed."

The new system has been developed together with the Billund Airport's software provider, Unisys, and the international air transport association (IATA), while it was tested on charter passengers in association with Thomas Cook Airlines.

Claimed to be the second largest airport in Denmark, BillundAirport served 2.7 million passengers in 2011.


Image: The new system deployed at Billund Airport is expected to reduce passenger queues during check-in.