Australia’s air navigation service provider (ANSP) Airservices has deployed Quintiq’s workforce planning software solution, which will be used as a decision-making tool for shift rostering to address fatigue-related risks of its air traffic controllers (ATCs).
Quintiq’s Workforce Planner incorporated in the fatigue-risk management solution will help in measuring and recording of controls, which will assist the agency in mitigating fatigue-related risks due to potential shift assignments.
Airservices Air Traffic Control executive general manager Jason Harfield said that the new tool will assist the agency’s decision making around fatigue-related risk and its management.
"The software design, developed by Airservices and its fatigue-risk management consultants, Integrated Safety Support, has enabled Quintiq to deliver a high standard of software, which is aligned with our requirements," Harfield said.
The new tool represents the second phase of a broader rostering solution for the agency’s 1,000 ATCs working at two major centres in Melbourne and Brisbane, four terminal control areas, and 28 control towers at international and regional airports across the country.
Integrating and automating a two-phase, six-step process, the solution will also support Airservices’ existing decision-making process to address fatigue-risk, in addition to its management, while assuring rostering rules being strictly followed and potential risks are being detected.
The solution will also allow management to make risk mitigating judgments and to sign off on the planned decisions.
Airservices is responsible to ensure ATCs safely manage 11% of the global airspace that includes around four million flights carrying 80 million passengers per year.
Image: Airservices manages about 11% of the global airspace. Photo: courtesy of Airservices Australia.