Airline passengers at Mexican airports show high smartphone ownership levels

12 November 2015 (Last Updated November 12th, 2015 18:30)

A majority of passengers at the airports in Mexico have been found to show strong desire to use their smartphone to book, check-in and board their flights, according to a new Passenger IT Trends Survey 2015 conducted by SITA.

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A majority of passengers at the airports in Mexico have been found to show strong desire to use their smartphone to book, check-in and board their flights, according to A new Passenger IT Trends Survey 2015 conducted by SITA.

The survey was carried out at six international airports in Mexico that together manage 72% of the air traffic.

According to SITA, the passengers in Mexico are truly 'connected travellers' who prefer to make good use of their smartphones, moving from face-to-face services to devices.

Reports say that by 2016 nearly 31% of the Mexican passengers will book flights using a mobile phone.

"This survey gives Mexico's airlines and airports insight into the experience and preferences of their passengers."

The rate of check-in will double up to 24% from the present 10%.

Using a mobile device to board the flight is also becoming popular with 18% expecting to do so by their next flight.

SITA Latin American and Caribbean vice-president Alex Covarrubias said: "This survey gives Mexico's airlines and airports insight into the experience and preferences of their passengers. It is very encouraging that passengers are overwhelmingly happy with their current experience.

"Looking ahead, knowing that mobile services are the desired use for the future can help direct industry leaders to consider these and other self-service options, such as bag drop, to help them efficiently manage growing passenger numbers."

These rates also indicate that Mexican passengers are open to adopting new mobile technologies at airports.

With time, an increased number of passengers at Mexican airports will prefer to opt for self-check-in.

By next year, only 34% are expected to drop their bags at an airline check-in counter compared to a global average of 59%, proving that self-bag-drop options would be welcomed by passengers across Mexico.


Image: Mexican airport passengers prefer to use smartphones to book flights. Photo: © SITA 2015.