Dubai Airports CEO Paul Griffiths has called on all stakeholders in airlines, airports, and on retailers and information technology providers to collaborate and develop IT solutions in a bid to enhance the passenger experience.
Griffiths said that IT service providers must support the development of a new approach to handle the estimated 5 billion increase in passenger traffic expected globally by 2027.
Dubai must also be equipped to handle increased passenger numbers, which are expected to rise to over 40 million today and 150 million by 2030.
The current travel experience at the airport is characterised by cumbersome and time-consuming airport processes owing to a lack of coordination with other key processes, according to the CEO.
Griffiths has said that in future, customer's online booking, purchase, seat selection, advance passenger information and biometric data will be recorded in advance.
Biometric data will be used to confirm passenger identification, assess security risk and link to passenger name records for baggage sequencing, check-in and boarding pass confirmation.