BAA has awarded a four-year, multi-million dollar contract to install new software technology and check-in kiosks at Terminals 1, 3, and 4 of Heathrow Airport in the UK.
The contract, awarded to ARINC Incorporated and IBM, will involve the largest deployment of common-use self-service (CUSS) kiosks at Heathrow and will serve more than 18 airlines.
Under the contract, ARINC will carry out temporary upgrades of 150 older check-in kiosks in the terminals with new IBM software from April, which will improve airport operation.
The work, which will involve completely replacing all older kiosk units, will begin in September.
ARINC will also provide service and support for older kiosks until they are replaced, and will install a total of 202 new IBM kiosks by the first quarter of 2011.