BAA has introduced Pegasystems' SmartBPM solution at London Heathrow Airport.
Developed by the European Air Traffic Control agency (Eurocontrol), the business process management (BPM) solution is designed to support airport - collaborative decision making (A-CDM), enhance the overall efficiency of airport operations and create a coordinated Europe-wide air traffic management system.
The BPM solution will help to track and monitor aircraft through the air-to-air process and manage related airfield performance. It is also designed to seamlessly integrate with BAA's existing systems.
The initial phase of the A-CDM programme, which is focused on the aircraft turnaround process, is already operational at Heathrow Airport.
The next phases of the project, which is currently in the developmental stage, will provide parallel functionality around kerb-to-gate and transfer processes.