London Luton and Leeds Bradford International airports in the UK have deployed the iQueue solution, a new passenger tracking technology used to monitor passenger movements at terminals.
The new solution from Bluelon and installed at the airports by Real Time tracks individual anonymous Bluetooth signals from passengers’ mobile phones as they move through the terminals.
Real Time chief technology officer Alaistair Deacon said that as passengers walk through the terminal, a number of Blue Track sensors from Bluelon log their times at each location, which helps to monitor airport terminal performance in real time.
The new system can automatically track about 15% of the passengers within the airport by continuously recording their wireless devices’ location, without affecting the passenger processing in any way.
Leeds Bradford information technology manager Adrian Rollins said that the iQueue solution allows the airport to monitor queuing performance and ensure service levels agreements and to meet key performance indicators.