Chennai Airport Criticised For Outdated Customer Website

22 June 2009 (Last Updated June 22nd, 2009 18:30)

Chennai Airport in India has received criticism for an outdated website, which can only be accessed through the airport operator's site that has not been updated since 2002, according to a report in The Times of India. Unlike the privately run airports in Mumbai, Bangalore, Hyder

Chennai Airport in India has received criticism for an outdated website, which can only be accessed through the airport operator's site that has not been updated since 2002, according to a report in The Times of India.

Unlike the privately run airports in Mumbai, Bangalore, Hyderabad and Delhi, Chennai Airport's website can be accessed through the Airport Authority of India (AAI), and the information furnished in AAI's website is outdated.

AAI runs different airports in the country and has a separate information technology division in Delhi which takes care of live information of various airports on the website.

Even though the information technology division at AAI is entrusted with maintaining the airport websites, its site is poorly designed and contains outdated information such as traffic data for Chennai Airport that has not been updated since 2002.

Responding to the criticism, the airport director K Natarajan said that the site was not maintained locally and the IT wing in Delhi was taking steps to display live flight schedules and other details on the website very soon.

The websites of privately run airports in Bangalore, Hyderabad, Delhi and Cochin are updated regularly, and display live flight schedules along with departure or arrival timings.