SITA has installed automated border control gates at the Dominican Republic’s Punta Cana International Airport to speed up the processing of passengers.
The automated border check process has been introduced for travellers from the US, Canada, Spain, the UK and France, as they depart from the country.
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SITA’s new automated immigration technology has the ability to processes passengers in seconds.
Punta Cana International Airport CEO Frank Elías Rainieri said: “As the Dominican Republic’s busiest airport, we are always looking for new ways to make the journey better for our passengers.
“We chose to work with SITA because we knew that they could provide a fully integrated solution and would collaborate with us and the immigration authority to deliver a world-class service for our passengers.
“Since we started using SITA’s automated border gates, we have seen a significant reduction in queue times, with passengers taking as little as ten seconds to go through the border checks.”
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By GlobalDataIn January, the first automated border control gates were deployed in Terminal 1 of the airport, while the technology was rolled out in Terminal 2 in July.
Automated gates deployed by SITA features advanced biometric technologies to capture a live facial scan of the passenger which is then validated against the face biometric contained in the passport’s electronic chip.
SITA Latin America vice-president Elbson Quadros said: “Our aim is to make this process as simple as possible for passengers, airlines, the border agency and the airport.
“Creating that simplicity requires collaboration and integration across all the stakeholders. In particular, we have worked very closely with both the airport and the Dirección General de Migración to develop the brand-new process of automated passenger processing, ensuring it meets all the authority’s requirements.
“This is a great example of how collaboration can improve the passenger experience.”
