Sheremetyevo International Airport in Russia has deployed a new digital device in a bid to improve services for passengers with hearing and speech impairments.

The video information assistant (VIA) device will provide passengers with information about services at the airport, including special services for persons with disabilities.

Located in the public departure area of Terminal B at the Information Desk, the new VIA is equipped with a touch screen device with an intuitive interface.

Using the device, passengers will be able to retrieve information by selecting offered topics from the menu, the airport said.

For users with hearing and speech impairments, the VIA contains a section called ‘Hearing-impaired Passengers’, where all information is available in subtitled video units that include a sign language interpreter.

The device menu with special section contains information on pre-flight procedures, rules for carry-on and checked luggage, rules of behaviour for passengers in case of emergencies at the airport and more.

How well do you really know your competitors?

Access the most comprehensive Company Profiles on the market, powered by GlobalData. Save hours of research. Gain competitive edge.

Company Profile – free sample

Thank you!

Your download email will arrive shortly

Not ready to buy yet? Download a free sample

We are confident about the unique quality of our Company Profiles. However, we want you to make the most beneficial decision for your business, so we offer a free sample that you can download by submitting the below form

By GlobalData
Visit our Privacy Policy for more information about our services, how we may use, process and share your personal data, including information of your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.

The airport authorities noted that all information in this section is presented in Russian sign language.

The airport served 229,638 passengers with disabilities last year, which according to the airport officials was 26% more compared with 2018 figures.

Currently, there are four special lounges for passengers with disabilities at Sheremetyevo Airport, including Mercury, which is located in the public area of Terminal B, Saturn in the public area of Terminal D, Orion in the public area of Terminal C and Sirius in the ‘clean’ area of Terminal E, which is said to be the first enhanced-comfort lounge for disabled passengers.