This nineth passenger survey, co-sponsored by Air Transport World and SITA, highlights the major role and positive impact that IT is having on many passengers' travel experience.

The internet, in particular, is a well established and much appreciated travel tool, both for pre-travel activities, such as flight search and for reservations and check-in.

New technologies are also getting the thumbs up from passengers. Wearables, such as smartwatches and Google Glass, provide a great new opportunity for airlines and airports to engage with passengers and our survey indicates it would be welcomed by many travellers.

For more information, please download this free white paper.