Airport IT Trends 2014
Passenger numbers are growing strongly and 97% of them are carrying mobile devices to stay connected and keep them informed and entertained throughout their trip.
Now in its 11th year, the Airport IT Trends Survey, delivered in partnership by Airports Council International and SITA, reveals many airports are rising to the challenge of meeting the expectations of this 'connected traveller'.
However, not all airports are travelling at the same speed. While airports among the Top 50, have been quick to embrace the connected traveller, others are still at the early stages of delivering a hassle-free journey for passengers through the airport.
Following the high level of interest last year, we are again taking a closer look at the IT trends evolving at leading airports in China. This year we see a new focus on IT&T investments to improve the passenger experience including new self-service options such as bag-tag printing, self-boarding and self-bag-drop. This increased attention to the customer experience has also seen airports in China embrace new media with 100% of them investing in passenger services via social media and mobiles by 2017.
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