The Airline IT Trends Survey, co-sponsored by Airline Business and SITA, shows a continued, though modest, upward trend in the level of absolute IT investment by airlines.
This trend mirrors not only the improving industry fundamentals, but also greater recognition of the value IT can bring to airlines and their customers. The level of investments being made by airlines in new IT projects is a testament to this.
The rise of mobile technology once again dominates the airline IT strategy landscape, as it has for the last few years. This transformational trend provides us with an opportunity to look back and assess whether the expectations for mobile technology expressed four years ago in our 2010 survey have taken shape.
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